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How We Measure Electric Reliability
Providing you with safe and reliable power is our top priority. We constantly track and monitor electricity (planned & unplanned) outages across our service area, and we measure our “Electric Reliability” from this data.
The two metrics we rely on are the following: the System Average Interruption Duration Index (SAIDI) and the System Average Interruption Frequency Index (SAIFI). Both are common metrics in the electric utility industry.
SAIDI measures the amount of time the average SDG&E customer experienced a power outage or interruption for more than five minutes (called a “sustained outage”) in a given year. Our five-year SAIDI average is approximate 60 minutes per customer.
SAIFI is the number of times the average SDG&E customer experienced a sustained outage in a given year.…
Mobilehome Park Utility Conversion Program
This program has been extended another ten years through 2030. It’ll benefit the lives of almost 12,000 more mobile home residents who will enjoy safer and more reliable gas and electric service.”
About the Program
What to Expect…
Otay Mesa Transmission Line Project
Overview
Our commitment to providing clean, safe and reliable energy means making improvements to our system, including fire hardening electrical equipment to make the system more resilient in the communities we serve. The Otay Mesa Transmission Line (TL) 649 fire-hardening project will enhance the reliability of electrical power in the Tier 2 High-Fire Threat District (HFTD) area. As part of this project, SDG&E will also remove the Otay Lakes Substation, which was…
Partner Portal User Resources
The award-winning Partner Portal, both web and mobile app, offer a centralized location for emergency preparedness, response, recovery, and reporting for SDG&E Public Safety Partners. The portal is designed to communicate with partners and provide situational awareness in a timely, accurate, and efficient manner.
We will be continually improving and adding to the Portal's functionality through the remainder of this year. By September of 2024, we plan to include all gas hazards in the portal's scope and realize our goal of a one stop shop, all-hazards tool.
You can access the SDG&E Partner Portal on the web or via the Apple or Android app. Learn about using the portal by utilizing the user guides and watching the learning series videos below.
User Guides:
Dashboard.pdf
EOC Activation Timeline.pdf
Resources and Training.pdf
Partner Portal Learning Series Videos…
Tree Safety and Vegetation Management
SDG&E prunes and removes trees and brush near electrical infrastructure to improve public safety and reduce the likelihood of power outages and wildfire.
What is vegetation management?
Image…
Medical Baseline Application
San Diego Gas & Electric is dedicated to providing safe and reliable energy to those who depend on life support equipment or have special medical conditions. The Medical Baseline Allowance Program helps customers save every month on their energy bill. Application may take up to 30 days to process. If you have more than qualifying patient in the same household, please fill out a separate application for each person.
Account Information
Date
SDG&E Account Number
Account First Name
Account Last Name…
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Apply for a job at SDG&E
Protecting the health and safety of our communities – including our teams and those considering a career at SDG&E – is our highest priority. We continue to closely monitor the evolving situation and appreciate your understanding and flexibility with any related changes to our recruitment and hiring process. These changes will allow employees and job seekers to more efficiently and safely apply for positions at SDG&E, as we continue to provide clean, safe and reliable service to the communities we serve.
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A little about us. We are a regulated public utility that provides service to 3.4 million people through 1.4 million electric meters and 830,000 natural gas meters in San Diego and southern Orange counties. We'…
My Account Terms & Conditions
Online Account Management Usage Agreement
You may use this online utility bill account access system (“My Account”) if you are a customer of San Diego Gas & Electric (“SDG&E”) or if you have been authorized by a customer, and have agreed to take part in My Account by properly registering a User ID and password consistent with these Terms and Conditions for My Account. Use of My Account is furnished and subject to the Terms and Conditions of this Website and, if applicable, the Mobile Terms and Conditions, which are incorporated herein by this reference, as well as these Terms and Conditions, all of which shall apply in all respects related hereto (collectively, “My Account Terms and Conditions”).
Delegate(s)
If you are the primary account holder, and…